how we do it

Shopper Preparation

Shoppers prepare in advance for their mystery shopping assignments by reviewing detailed guidelines about each client’s needs. The custom-designed mystery shopping forms address those issues that are particularly important to the client in a format that is easy for both the shopper and client to understand.

The ‘Shop’

Armed with information about the business, the mystery shopper visits the client’s locations. Simulating a normal customer experience, the mystery shopper pays careful attention to every detail of the visit, from the cleanliness of the store to the friendliness of the employees, their sales ability and their product knowledge.

The Mystery Shopping Report

After the visit, the mystery shopper completes the online mystery shopping form. This form, which contains space for detailed comments, gives the company’s management team a “bird’s eye view” of how customers are being served.

Quality Assurance Guarantee

Before mystery shopping reports are transmitted to the client, each one is carefully reviewed by our Quality Assurance Team to ensure that the shopper has addressed all of the issues important to the client.

mystery shopping in kenya

The concept of mystery shopping is still not very popular in kenya as the providers of this service do not specialise in it but provide it  just as a supplimentary service to what they mainly do,for example by the year 2012, there is still no mystery specialising company a part from Jerawlz mystery shoppers which has not even been in existence for more than a year.
Most business entities in kenya also are not aware of the mystery services provided by mystery shopping companies like Jerawlz mystery shoppers.For some of the services offered by mystery shopping companies, i suggest you visit their website at jerawlz.kbo.co.ke and you will learn more about the services of mystery shopping that helps you as the business owner to evaluate the performance of your employees,know which areas to provide training on and to find out what your competitors are doing and how to beat them in your market.Jerawlz mystery shoppers are commited to ensuring that your business increase productivity and profit by improving your customer's satisfaction.see you again later my friends.

mystery joke

UNSOLVED
MYSTERY

Juan comes up to the Mexican border
on his bicycle.
He's got two large bags over
his shoulders.
The guard stops him and says,
"What's in the bags?"

"Sand," answers Juan.

The guard says,
"We'll just see about that ~
get off the bike."
The guard takes the bags
and rips them apart;
he empties them out and
finds nothing in them but sand.
He detains Juan overnight
and has the sand analyzed,
only to discover that
there is nothing in the bags.

The guard releases Juan,
puts the sand into new bags,
hefts them onto the man's shoulders,
and lets him cross the border.

A week later, the same thing happens.
The guard asks, "What have you got?"

"Sand," says Juan.

The guard does his thorough examination
and discovers that the bags
contain nothing but sand.
He gives the sand back to Juan,
who crosses the border on his bicycle.

This sequence of events is repeated
every week for three years.
Finally, Juan doesn't show up one day
and the guard meets him in a cantina in Mexico.

"Hey, Buddy," says the guard,
"I know you are smuggling something.
It's driving me crazy.
 It's all I think about.
I can't sleep.
Just between you and me,
what are you smuggling?"

Juan sips his beer and says,
"Bicycles."

jerawlz mystery shoppers

Delivering accurate and relevant information to  our clients

advantages of mystery shopping

Every business possesses its own distinctive array of goods and services and has an idea of how to sell those to the consumer. However, there is one truth with which everyone can agree. It’s crucial to keep the customer happy. Here are ten great reasons to invest in a mystery shopping service to improve the unique customer services of your business.

It is not costly but very effective.

The results of the evaluation is availed immediately and hence necessary adjustments and training can be made faster

identifies the details that can be used to improve on the  general performance of the business

meet goals and raise the expectations of the business as it enable the business owner to see whether their employees are able to meet the set goals

 It costs substantially more money to draw in new customers than it does to maintain existing ones. Keeping more current customers satisfied could mean a steady or increase in sales, as opposed to a drop. When a customer is dissatisfied, they are less likely to complain to the business, and will in turn complain to others, and then never return for more business. This leaves you unaware that a customer was dissatisfied, and at a loss for why revenue is not increasing. A mystery shopping service can help identify strengths and weaknesses of your customer service.

Mystery shoppers fill a gap that are typical of customer feedback surveys because mystery shops measure compliance to trained best practices. They are able to focus on the complete experience as a customer and make first hand observations allowing for meaningful and useful business suggestions.

In hiring a mystery shopping service, you receive an unbiased opinion of your customer service performance and a fresh outlook of your business.

Have questions?  Would you like to discuss the details on how the mystery shopping services work at Service Excellence? leave a comment and we will get in touch or contact us at + 254713146341.