Mystery shopping,kenya

What is Mystery Shopping?

Market research, including mystery shopping, provides information and trusted insight about client established customer service standards. This information then allows companies to adjust training and award bonuses that help turn their service vision into a reality. Good customer service benefits us all! Tools used for mystery shopping assessments range from simple questionnaires to complete audio and video recordings. Mystery shopping can be used in any industry, with the most common venues being retail stores, hotels, movie theaters, restaurants, fast food chains, banks, gas stations, car dealerships, apartments, health clubs and health care facilities.

What is a Field Agent?

A Field Agent is an Independent Contractor who is paid to complete an evaluation of a business or service based on specific criteria, usually anonymously. Field Agents may also be known as "Mystery Shoppers" or "Secret Shoppers"; however, they may also participate in revealed projects as well.

While participating in unrevealed projects (mystery shops), Field Agents pose as a regular customer while performing the evaluation. During revealed projects, the Field Agent may identify themselves before or after the evaluation, depending on the type of project. After the project is completed, Field Agents will submit their data through an online evaluation form.

Does Jerawlz charge any fees?

NO, there are no fees to complete work with Jerawlz. No reputable mystery shopping company will charge fees to work for their company. There are purchase requirements for some projects that are out-of-pocket expenses you must incur, but you will be reimbursed for the required purchase when the project is completed, reported and verified.

How do I know that TrendSource is a legitimate company?

Jerawlz has been a leader and innovator in the industry since 2004. It is an ISO Certified Organization and is a  member of the Mystery Shopping Providers Association (MSPA). For more information about Jerawlz, you can visit Jerawlz's website for a list of reputable mystery shopping companies and opportunities.

If I perform projects for TrendSource as an Independent Contractor, can I also do similar work for other companies?

Yes. It is not a conflict of interest if you are doing work as an Independent Contractor for other mystery shopping companies. We expect that our Field Agents will not disclose any TrendSource information to these other companies including TrendSource clients and areas served. What IS a conflict of interest is when a Field Agent is working as an employee for another mystery shopping company. Independent contract work is fine. It is only when a Field Agent is hired on as a permanent employee for another mystery shopping company that there is a conflict of interest.

How much will I be paid? Do you pay per hour?

We do not pay per hour; we pay per project. Each project payment varies based on a number of parameters, such as length of execution and project difficulty.

Is mystery shopping part-time or full-time?

Mystery shopping is generally part-time work, but it's up to you how many projects you pick up. The amount of projects in any given area can vary by program, so the volume of work can fluctuate. However, we run programs nationwide so there is usually some level of work in most areas.

What are the benefits of mystery shopping?

Many of our Field Agents have stated that they participate in mystery shopping to help save for a vacation, pay for groceries, put toward bills, or just have a little extra spending money. In addition to that, many mystery shop programs focus around customer service or internal training initiatives so you are helping to ensure that those objectives are in place and better service is provided to the community as a whole.

How can I find out if there are any available project in my area?

Once you have filled out an application, you will gain access to our applicant website. On that site, you will be able to view and request any available projects in your area.

Does applying to be a Field Agent mean that I am committed to do work for TrendSource?

No. Our Field Agents are Independent Contractors, and it is up to the individual which projects they want to pick up and when they want to pick up those projects. Only when a Field Agent requests and is approved for a specific project is there the expectation that they will complete it.

How long does it take to become a Field Agent?

There is no specific timeline to become a Field Agent with TrendSource. We engage new Field Agents on an as-needed basis only, so if you request an project in your area and it is not picked up by an existing Field Agent, you will have the opportunity to become a Field Agent.

What tools or capabilities will be required of me as a Field Agent with Jerawlz?

1) Scanner or digital camera. This will be used to upload your photo ID, receipts, or any project-relevant information. We do offer some Digital Photo projects which require a digital camera. You will still qualify for all other programs if you only have a scanner.
2) Daily access to internet. After completing and inputting a project, the report goes through a quality control process, and additional clarification may be needed. If so, an issue will be created on the project, which is extremely time-sensitive and must be resolved as soon as possible. It is important that you have daily internet access in order to check for any emails or issues from Jerawlz.
 Call us at 0700262719.